FAQs | Fortis Concepts

FAQs

Desks & Frame FAQs

How long does assembly take?

Generally all our sit and stand desks take about 30-40 mins to assemble with the required tools shown in the instruction manual. Since our desktops are quite heavy, We recommend two people for the final assembly. If you require additional help please get in contact with us.

Does you offer a cable management solution?

Absolutely, We design and manufacture our steel cable management box that can be purchased separately here: 

How much weight can your desks support?

To ensure long term longevity, Our frames support 220lbs without the desktops.

Do you sell your wood tops separately?

Absolutely, all our tops are available for purchase separately. Get in contact with our team for more information.

Where are you located?

We are proudly owned and operated in Canada. We design and develop all our products in Vancouver.

Where are your desks made?

We design and develop all our products in Vancouver and work closely with manufacturers ranging from North America and Asia. We strive to develop close relationships with our suppliers, ensuring we have the capability to design the most optimum quality products available. We would be more than happy to provide you with more information if needed.

Does my desk come with pre-drilled holes?

Our desktops don’t come with pre-drilled holes. We let our customers decide their own preference. We recommend leaving at least 5cm (2”) of the desktop width on each side of the frame.

What kind of desktops can I put on Frame One?

We recommend only using solid wood and medium density MDF desktops.

Do you offer wholesale orders for your desks?

Absolutely, Please contact us regarding additional wholesale information.

Does my desk have an anti collision safety feature?

All our frames have an anti collision safety feature. If something gets in the way while the desk is moving, it will stop.

Do you offer custom tabletop sizes?

Certainly! We do offer custom sizes for your dream desk. Please get in touch with our team to discuss the details.

What sizes of desktops can I put on Frame One?

We recommend using top lengths anywhere from 43" to 75" and minimum widths from 24".

How much weight can I put on your Frame One?

Even though our frames are designed above the rated weight capacity, we don’t recommend putting over 150lbs on the desktops to ensure long longevity.

Is there different handsets I can choose from?

At this time we do not offer optional handsets on single orders. We however offer additional options on wholesale orders. Please contact us for more information.

How do I clean / maintain my desk?

We recommend that you don't use any chemicals or solvents to clean our desktops with. We only recommend a lightly damp microfiber towel for general cleaning. If there is a lot of grime buildup we recommend using mineral spirits.

We're Here to Help.

Got more questions? Get in touch with our team today!